Welcome to Clinical Outcome
Clinical Outcome is Compass Healthcare's all-in-one platform for growing your ABA business. It brings scheduling, data collection, billing, CRM, and session-note compliance into a single system so your clinical and administrative teams work from the same source of truth.
This guide walks front-desk staff, BTs, BCBAs, and billing teams through everyday tasks. Use the search bar above or the menu on the left to jump to a specific module. If you're brand new, start with first login below.
First login & account setup
Your organization's administrator creates your account and provides your login credentials. The steps below get you from those credentials to a working dashboard.
Sign in
Go to the login screen and enter the username and password provided by your administrator.
Set your password
If prompted on first sign-in, choose a strong password and confirm it.
Review your dashboard
Your home screen shows today's schedule, open tasks, and any items that need attention. What you see depends on your role.
Roles & permissions
Clinical Outcome uses role-based access so each person sees only what they need. Typical roles include:
- Administrator — manages users, settings, and organization-wide configuration.
- BCBA / Supervisor — builds programs, reviews data, and approves session notes.
- Behavior Technician (BT) — runs sessions and records data and notes.
- Billing — submits claims, tracks ERAs, and reconciles payments.
- Front desk / Scheduler — manages the calendar, intakes, and family communication.
Scheduling
The scheduling module gives you an intuitive visual calendar built for speed and clarity, with real-time staff-utilization tracking to improve coverage and support smarter staffing decisions.
Create a session
Open the calendar
Select Scheduling from the main menu and pick a day or week view.
Add a new session
Click an open time slot or the New Session button, then choose the client and assigned staff member.
Attach the authorization
Link the session to an active authorization so units draw down correctly and stay aligned with payer guidelines.
Save & confirm
Save the session. Assigned staff see it on their own calendar immediately.
Data Collection
Customize ABA program flows to match your clinical needs, and use the built-in programming library to simplify setup and improve consistency across your team.
Run a program during a session
Open the active session
From your calendar or dashboard, open today's session for the client you're seeing.
Select a program
Choose the target program. Programs can be pulled from the shared library or built per client by a supervisor.
Record trials
Tap to record each trial or data point as it happens. Data saves in real time so nothing is lost if you step away.
Review the graph
Supervisors can review progress graphs to make data-driven programming decisions.
Billing & Claims
Billing role required. Process ABA claims in real time with seamless clearinghouse integration, and stay updated at every step with ERA tracking that gives clear visibility into claim and payment status.
Submit a claim
Confirm session data is complete
Claims draw from completed, compliant session notes. Resolve any flagged notes first.
Generate the claim
From the Billing module, generate claims for the billing period. Review for accuracy before sending.
Submit to the clearinghouse
Send claims directly through the integrated clearinghouse. Status updates return automatically.
Track ERAs & post payments
Monitor electronic remittance advice, post payments, and route denials for follow-up.
CRM
Keep every case organized with centralized tracking that helps your team stay informed and responsive, and strengthen family relationships with tools for communication, follow-up, and long-term retention.
Session Note Compliance
Reduce risk with built-in session-note compliance checks that help catch issues early. Review technician notes in real time to improve accuracy, maintain quality, and support regulatory compliance.
Review and approve notes
Open the compliance queue
Supervisors see notes awaiting review, with any auto-flagged issues highlighted.
Resolve flags
Notes are checked against authorizations and payer guidelines. Return incomplete or inaccurate notes to the BT with a comment.
Approve
Approved notes flow into billing as ready to claim.
Frequently asked questions
How do I reset my password?
From the login screen, choose Forgot password and follow the emailed link. If you don't receive it, check spam or confirm your account is active with your administrator.
Why can't I see the Billing module?
Module visibility depends on your role. Billing is limited to users with the Billing or Administrator role. Ask your admin to adjust your permissions if you need access.
My session data didn't save — what happened?
Data collection saves in real time. If you lost connection, reopen the session; recorded trials should still be present. If data is missing, contact support with the client and session date.
A claim was denied. Where do I follow up?
Denied claims appear in the Billing module's follow-up queue with the denial reason. Correct the underlying issue and resubmit, or route it to your team's A/R contact.
Is Clinical Outcome HIPAA compliant?
Clinical Outcome is built with healthcare compliance in mind, including safeguards for electronic protected health information. See the HIPAA Notice and request a Business Associate Agreement for details.
Still need help?
Our support team is an extension of your operations. Reach out and a specialist will respond promptly during business hours.
Email: info@ltecareplus.org
Phone: 516-234-4407
Hours: Mon–Fri, 9:00 AM – 5:30 PM ET